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Attention
All questions are compulsory. You will not be able to submit the response in case you skip any question. Please select the most appropriate answer
Time: 30 Mins
1) Most appropriate way to observe diversity in recruitment is
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a. Explore and use different interview procedures
b. Ignore any unconscious bias
c. Build a diverse recruitment team
d. Stop employee referral scheme
2) Which of the following statement is correct?
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a. People with high Emotional Intelligence are likely to be slightly less successful than those who are technically competent
b. IQ is more important than EQ for the success
c. Empathy is part of social awareness and not the self awareness
d. People with high EQ tend to gossip more
3) Performance Reviews should fulfill the following requirement
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a. Manager should focus only on performance, not mix it up with development discussion
b. It is best to take employee’s Performance Review naturally without any preparation
c. Manager should be selective in giving feedback or sharing information
d. Performance Review process is the joint responsibility of Manager and employee
4) Can you win back the Trust you lost with someone
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a. Yes
b. No
c. Depends on the situation
d. Can’t say
5) Which of these behaviour does not demonstrate accountability?
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a. Admit mistakes
b. I will get it done
c. Learn new lessons
d. You feel victimized
6) PCA model of effective performance reviews means
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a. Prepare Connect Agree
b. Plan Communicate Agree
c. Plan Connect Action
d. Prepare Communicate Action
7) Which of the following statement is correct in context of Customer Value Perception?
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a. Value = Customer Loyalty + Market Share + Brand Equity
b. Value = Market share + Price + Brand Recognition
c. Value = Product or Service attribute + Brand Image + Relationship
d. Value = (Customer Retention x Cost) / Return on Investment
8) Building trust has following impact
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a. Reduces costs
b. Takes more time to develop relationship
c. Kills innovation
d. Lowers speed of execution
9) Which of the following statement is true?
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a. Decision making is a part of problem solving
b. Problem solving is a part of decision making
c. Decision making and problem solving are essentially same
d. Decision making and problem solving are independent of each other
10) Which of the following is an Implicit Need?
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a. We need consulting services to optimize our supply chain processes and reduce costs
b. I'm concerned about the privacy of my personal information while using the services
c. Can you develop a customized training program for our team on regulatory compliance
d. I need access to the latest software tools to streamline our inspection processes
11) Which of the following statements is correct?
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a. Performance is meeting expectations whereas development relates to additional responsibility
b. Result is more important than the means and process
c. What drives ‘Development Plan’ whereas ‘when’ drives performance
d. What to achieve is usually weighed less than how it is achieved
12) What is the reason for conflict?
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a. Lack of resources
b. Inherent animosity
c. Uneven workload
d. All of the above
13) Which is the most appropriate attribute of an effective Decision Maker?
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a. Knowledge
b. Communication
c. Team spirit
d. All of the above
14) Personality based conflict has got to do with
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a. Objective thinking
b. Subjective thinking
c. Procedures
d. Ideas
15) Which of the following statement is correct in the context of responsibility and accountability?
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a. Accountability can be delegated
b. Responsibility can be shared
c. Accountability is an obligation to act
d. Responsibility is willingness to accept accountability
16) Ethical Dilemma is
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a. Making decision according to business ethics
b. Making decision between two possible moral imperatives
c. Problem solving technique for resolving personal dilemma
d. None of the above
17) Crucial Conversation is a discussion between two or more people where
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a. Stakes are high
b. Opinions vary
c. Emotions run strong
d. All of the above
18) First step in decision making process is
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a. Evaluate alternative
b. Establish context for success
c. Choose the best alternative
d. Frame the issue properly
19) Which of the following statement is incorrect in 'HONESTY' in the context of key to customer delight?
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a. Tell the truth
b. Do not play the blame game
c. Be as honest as possible
d. Promise more than you can deliver
20) Which of the following statement in the context of Performance Management is true?
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a. Performance Management promotes performance culture
b. It is better to not to give feedback than giving negative feedback to employee
c. Annual performance reviews is the best practice
d. Performance reviews dampens employee engagement
21) Which of the following statement is correct in respect of giving feedback?
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a. Focus on behaviors, not on personal attributes
b. Emphasis more on weaknesses as it would prepare employee for future
c. Focus on person and not on action
d. Value the position not the individual
22) Which of the following statement is true?
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a. Organizational accountability includes stakeholders
b. Personal accountability focuses on personal actions and learning
c. Interpersonal accountability relates to more than one person such as partnership
d. All the above
23) Which of the following statement is correct?
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a. Integrity is same as honesty
b. Trust builds after a lot of efforts
c. Trust must be irrespective of facts
d. Hallmark of great relationship is trust
24) Accronym LEADER stands for the following in D&I
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a. Learn, Efficiency, Acceptance, Diversity, Engagement, Risk
b. Leverage, Efficiency, Achievement, Diversity, Engagement, Risk
c. Learn, Efficiency, Acceptance, Diversity, Empathy, Risk
d. Leverage, Efficiency, Authenticity, Decisiveness, Engagement, Risk
25) The zone of silence in crucial conversation doesn't include
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a. Avoiding
b. Labelling
c. Masking
d. Withdrawing
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